Our Delivery Policy
Momento Magico will deliver flowers and gifts to virtually anywhere in Australia and almost anywhere in the world, where fresh flowers are available. Naturally, our delivery service is subject to local conditions. Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions.
Sunday delivery will only be guaranties on MOTHERS DAY
for delivery on other Sundays we reserve the right to deliver Saturday or Monday.
COVID-19 Delivery update
At MOMENTO MAGICO, it’s our job to help you express, connect and celebrate with the important people
in your life and you can continue to count on MOMENTO MAGICO to safely deliver your messages of love
when you need to the most.
We’ve made some changes to help keep everyone that plays a part in our service - you, your loved ones, our florists and drivers -
safe during this time.
Limiting contact when delivering orders to your recipients will help keep everyone healthy, so in the interest of safety,
your order may be subject to special precautions being implemented for contact-free delivery.
For home deliveries, couriers have been advised to knock so as to announce their arrival, then leave your gift on the doorstep if safe to do so.
For deliveries to a business, hospital, aged care facility and all other location types,
couriers have been requested to leave deliveries at reception. We will no longer require a signature upon delivery -
the courier will simply record the receivers name and time in which it was received.
By implementing this change we are acting to ensure that we minimize transmission as much as possible,
protecting our florists, couriers and your recipients, while still continuing to deliver beautiful
flower arrangements to so many Australians that deserve some happiness in their day.
Drouin, Warragul, Longwarry for a standard delivery fee
Additional Delivery Fee will apply for Deliveries to
Bunyip, Lardner, Yarragon, Traflgar,Buln Buln, Garfield, Tynong, Darnum, Nilma Neerim South, Labertouche, Jindivick, Mary Knoll,
Momento Magico treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions :
Delivery to Hospitals/Nursing Homes
For hospital/nursing home deliveries, please supply Momento Magico with the recipient :
Delivery to Ships
For deliveries to ships:
This information can be included in the Address Details or Special Instructions :
Delivery to Hotels & Holiday Resorts
For deliveries to Hotels & Resorts, please supply Momento Magico with the recipient:
Delivery on public holidays
Please be aware that Momento Magico cannot guarantee delivery on Public Holidays as most florist shops are closed. The product will be delivered the day before or the next working day.
Please find a list of these Public Holidays below:
Delivery for Christmas
The cut off time for guaranteed Christmas delivery within Australia is 11:00 am EAST on the 23th December. Due to the large volume of orders that our florists will be delivering for Christmas, we cannot guarantee any specific delivery time. However, you can rest assured that we will endeavor to have all orders delivered by 5.00 pm EAST to business addresses and 7.00 pm EAST to residential, but any orders placed after the cut off time may not be delivered until the earliest business day .
Delivery for Valentine's Day
The cut off time for guaranteed Valentine's Day delivery within Australia is 5:00 pm EAST on the 13th of February. Due to the large volume of orders that our florists will be delivering for Valentine's Day, we cannot guarantee any specific delivery time. However, you can rest assured that we will endeavor to have all orders delivered by 5.00 pm EAST to business addresses and 7.00 pm EAST to residential, but any orders placed after the cut off time may not be delivered until the 15th of February.
Delivery for Mother's Day
The cut off time for guaranteed Mother's Day delivery within Australia is 5:00 pm EAST on the Saturday prior Mother's Day. Due to the large volume of orders that our florists will be delivering for Mother's Day, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavor to have all orders delivered by 5.00 pm EAST to business addresses and 7.00 pm EAST to residential , but any orders placed after the cut off time may not be delivered until the Monday after Mothers Day.
Cancellation, Refund & Return Information
Cancellation of orders must be made at least 24 hours prior to dispatch. We cannot accept
cancellations once the order has left our premises.
Once an order has been cancelled, the purchase amount will be refunded via the payment
method used for the initial purchase.
If you wish to cancel your order, please contact Momento Magico immediately on 03 56255398
Any dissatisfaction with our product/s must be communicated to us within two business days of delivery.
Call 0356255398 or email email@example.com. Momento Magico does not refund for change of mind.
In the unfortunate event that an item has been damaged through the delivery process, a refund will be offered.
Refunds will only be processed via the payment method used for the initial purchase.
Occasionally a hamper will be returned to us for one of the following reasons:
a parcel has an incorrect address, our couriers are unable to call the recipient to verify;
a card was left but there was no response from the recipient to arrange re-delivery;
a card was left but the recipient did not pick the package up from the post office, newsagent or other specified location;
the recipient is not known at that address or has moved;
address details are incorrect or insufficient;
The recipient was in hospital or a hotel and has been discharged or has checked out
Please note if delivery has been attempted and a card has been left by the courier,
it is the receiver’s responsibility to contact the freight company to arrange appropriate delivery.
If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us
at Momento Magico and full delivery charge will be incurred at the expense of the sender to resend.
What time will the courier deliver my hamper?
Delivery cannot be guaranteed at a specific time and will be made sometime within business hours.
Click & Collect
When you Click & Collect, Momento Magico would appreciated your cooperation with the current Covid Rules.
Please Check-in by scanning The Displayed Victorian State Government QR code. Thank you